Your order should arrive within the time frame of your chosen delivery method. You should also receive a tracking link in this email to enable you to check delivery updates. If your delivery time frame has passed and you’ve still not received your items, please get in touch with us via our contact us page.
DPD requires up to 7 business days to investigate after your initial contact for us to resolve any issues and contact couriers re your shipment if it is delayed. After this time if not resolved you will have the option for a refund or a replacement sent.
Refunds can take up to 10 business days dependent on your own banks processing time