Essentials Bundle

Your order should arrive within the time frame of your chosen delivery method. You should also receive a tracking link in this email to enable you to check delivery updates. If your delivery time frame has passed and you’ve still not received your items, please get in touch with us via our contact us page.

DPD requires up to 7 business days to investigate after your initial contact for us to resolve any issues and contact couriers re your shipment if it is delayed. After this time if not resolved you will have the option for a refund or a replacement sent.

Refunds can take up to 10 business days dependent on your own banks processing time

As soon as you place your order, your order goes to process. Contact us via our contact us page and we will try to accommodate you. Please note that once the order has been received we will not be able to make any amendments to it.

Unfortunately once the order has been placed due to credit card regulations we will be unable to change your shipping address. We would have to cancel the order if absolutely needed.

If you’ve received the wrong item in your order and you're a UK customer, please contact us via our contact us page, where a member of our customer service team will help you further.

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If after checking your junk folder  you have still not received your order confirmation Email after 24 hours, please contact us via our contact us page 

If our couriers have made multiple attempts to deliver to you and been unsuccessful and the order has been returned then you will be refunded for the cost of the items minus any shipping costs. If the non delivery is the fault of PER4M or designated courier then you will receive a full refund

Standard Delivery £3.99
Royal Mail 2-3 Day Delivery

Next Working Day Delivery £5.99 
FREE on orders over £85

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Next Day Delivery

Next working day shipping is applicable to orders placed before 4pm Monday-Friday

Orders placed on Friday, Saturday or Sunday will be dispatched on Monday (not inclusive of public holidays). Next working Day deliveries are not guaranteed.

Holiday Periods

During busy/holiday periods your delivery may take slightly longer to reach you.

International

We currently do not offer international shipments

If you wish to return your product you can contact us by email  within 48hrs  of your goods being delivered. We must receive the unwanted items within 7 days of contact and returned at your expense. We are not able to process any returns until the goods have been received so please use a sign for service. Please include full details of your return including order number, name, contact details and address. Please allow up to 10 business days from the return being received for the return to be processed

As there are food items and perishable goods we will only refund products that are fully sealed If the product is opened or part consumed then we are not able to exchange, replace or offer a refund

We try to feature this on all products pages if we have missed any or you would like more information please contact us via our contact us page.

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Click unsubscribe at the bottom of any newsletter or email you receive from us, alternatively contact us via our contact us page and we can remove your information completely.

We aim to respond to all communication within 48 hours. Please note that this timeframe may be extended during promotional periods.

Yes they are widely sold in specialty retailers, gyms and health food stores across the UK and EU and major online retailers including Amazon.

Yes contact us via the contact us page with your details and one of our sales managers will contact you directly.